Orders will be dispatched within 4-5 business days after receiving cleared payment, but times may vary.
Delivery times depend on location and may be affected by the time of year. Specific estimates are provided for cities like Brisbane (4-5 business days), Sydney (6-12 business days), Melbourne (8-16 business days), and others.
Delays are possible due to factors like high demand, lockdowns, or staff shortages.

Tracking & Communication:
- A tracking number will be sent via email with your invoice. Check your junk mail for tracking details.
- Automated emails from couriers may not be accurate. The true delivery date will be sent by the company directly.
Authority to Leave (ATL):
- All orders will have ATL if you're not home during delivery. It's recommended to be present as the company is not responsible for theft or weather-related damage post-delivery.
Delivery Restrictions:
- No deliveries to P.O. Boxes or Parcel Boxes.
- Freight companies may not deliver to apartment units directly but to the main reception area.
- For regional areas, the delivery may be made to a nearby point, and you may need to collect the item.
Handling Damages or Missing Items:
- Inspect your goods upon receipt. If damaged or missing, note it on the delivery note and inform the driver.
- Contact the company immediately if there are issues. Freight insurance claims must be made within 5 business days of delivery, or you will be liable for replacement costs.
Changes to Delivery Details:
- The delivery address cannot be changed after the order is placed due to third-party freight companies.
Split Deliveries:
- Orders may arrive in multiple shipments. Check tracking details for updates on split deliveries.
Delivery to Regional Areas:
- Freight companies may not service remote areas and may require you to pick up your order from a designated point.